Buyer Protection
At Mawruth, your trust is our priority. Every purchase is covered by our comprehensive buyer protection program, so you can bid with confidence.
Money-Back Guarantee
If an item you receive is significantly not as described in the listing, you are entitled to a full refund. Simply contact our support team within 3 days of receiving the item.
Expert Authentication
Every item is reviewed by our team of specialized experts before it goes live. They verify authenticity, assess condition, and document key details so you know exactly what you are bidding on.
Secure Payments
Payments are processed through Tap Payments with industry-standard encryption. Your payment is held securely until you confirm receipt of the item.
Dedicated Support
Our customer support team is available in English and Arabic. If you have any issues with your purchase, we will work to resolve them promptly.
How to File a Claim
- Contact our support team at support@mawruth.app within 3 days of receiving the item.
- Provide your order number and photos showing how the item differs from the listing description.
- Our team will review your claim, typically within 2 business days.
- If your claim is approved, you will receive a full refund to your original payment method.
What Is Not Covered
- Normal wear consistent with the described condition of the item.
- Damage that occurred during shipping (covered by shipping insurance separately).
- Change of mind after winning an auction.
- Items that were accurately described but did not meet personal expectations.